We want you to be confident when ordering from us. If there is an issue with your order, please contact us and we will work with you to resolve it as quickly as possible.
Change of Mind Returns
If you change your mind, you may request a return within 14 days of receiving your order, subject to the conditions below.
Returned items must be unused, uninstalled, in their original condition and returned with the original packaging where possible.
Please contact us before sending any item back so we can provide the correct return instructions.
Vehicle-Specific & Fitment Items
Many of our products are designed for specific vehicle models, model years, body styles or trim levels.
Customers are responsible for checking that a product is suitable for their vehicle before ordering. If you are unsure about fitment, please contact us before purchase and provide your vehicle details.
Products that have been installed, modified, drilled, cut, painted, wrapped or otherwise altered may not be eligible for return unless they are faulty.
Damaged or Faulty Items
If your item arrives damaged, faulty or materially different from what was ordered, please contact us as soon as possible.
We may ask you to provide your order number, photographs or video of the item, photographs of the packaging and a description of the issue.
Please retain all packaging until the issue has been resolved.
Incorrect Items
If you receive the wrong product, please contact us before attempting installation.
We will review the issue and arrange the appropriate next steps.
Return Shipping
Unless an item is faulty, damaged or incorrectly supplied, return shipping costs are normally the responsibility of the customer.
We recommend using a tracked delivery service when returning items.
Refunds
Once a returned item has been received and inspected, we will confirm whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or card provider to complete the refund.
Non-Returnable Items
Certain products may not be eligible for change-of-mind returns, including customised products, made-to-order products, products modified at the customer's request, installed or used products, and items returned in an unsaleable condition.
Any product-specific restrictions should be shown on the relevant product page.
Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Once an order has entered processing, been ordered from the supplier or been dispatched, cancellation may no longer be possible.
Contact Us
If you need help with a return, refund or damaged item, please contact us through our Contact Us page.